re: MSY voted best airport in North America for 3rd year in a row

You have city and parish laws, labor rental and tax laws, you have taxi unions restricting supply, there are a ton of things that aren't readily apparent.

You don't think Avis wants to make as much money as possible?

If anyone has followed travel ratings like Skytrax, they're worthless. Hobby is rated as a five star airport. ROTFLMAO. You know the other five star rated airports (at least in Europe?) Rome, LGA, EWR, IST and Munich. But yeah, Hobby sure ranks up there, amirite? At least they didn't give themselves the indignity of listing LHR or CDG as a five star.

I've helped respond to questionnaires from third party rating companies for IT and consulting services, and their vetting process is total crap.