re: Has anyone dealt with Verizon on a return of a Samsung Note 7?

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I would assume that the responsibility would be on Sam's Club for your daughter.

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That's what Samsung and Verizon are telling her. She has contacted Sam's Customer Service Department 3 times and is being told it's a Samsung problem.
I haven't seen anything indicating that a replacement Note 7 is anywhere near being shipped out. In fact, there's speculation that Samsung may just skip the Note 7 series in the US completely because of the bad publicity the exploding batteries has caused.

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If I don't want to switch, how long will it take to get a new Note 7?

Great question. The answer is that we don't know. In the US, the new batch of unaffected Note 7s will have to clear CPSC approval. That could take months. Samsung says it will focus on getting users replacement phones first. The customer care representative I spoke with said that the new phones are ready for distribution, but are awaiting CPSC approval.

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