re: Arkansas Woman, Stuck In Her Car Under Water, Dies As 911 Operator Mocks Her

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Sounds like she is trying to calm her down

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That's what I got out of it.

I think the 911 operator was somewhat misled based on the way the woman sounded when she first started explaining the situation. She didn't sound like it was urgent, but then I think the water started getting into her care faster than she first realized. No one is at fault, but I don't think the operator was mocking her.