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PSN Account Banned after Hack

Posted on 10/9/20 at 3:37 pm
Posted by Mr. Wayne
Member since Feb 2008
10050 posts
Posted on 10/9/20 at 3:37 pm
I had my seldom used PSN account hacked recently and ~ $500 worth of downloadable games were purchased. I caught it within hours and had my money refunded. Unfortunately Sony banned my account and doesn’t seem too willing to hand it back over.

Anyone ever experienced this and regained access to their account? Should I just create a new account?
Posted by Carson123987
Middle Court at the Rec
Member since Jul 2011
66466 posts
Posted on 10/9/20 at 3:53 pm to
You're fricked. Sony is awful about this kind of stuff

Hope you didn't have too many digital games
This post was edited on 10/9/20 at 7:48 pm
Posted by sicboy
Because Awesome
Member since Nov 2010
77649 posts
Posted on 10/9/20 at 4:07 pm to
quote:

$500 worth of downloadable games were purchased. I caught it within hours and had my money refunded


You didn't even want to see what I bought you?
Posted by Tactical1
Denham Springs
Member since May 2010
27104 posts
Posted on 10/9/20 at 4:11 pm to
I have gone through this with Sony and it was a terrible experience.
Posted by beerJeep
Louisiana
Member since Nov 2016
35116 posts
Posted on 10/9/20 at 4:26 pm to
I always wonder what the conversation must be like when this happens to people with accounts like “PussscSlayer69” or other obscenely funny or creative names.

“Hi I’m Janet with PlayStation support, what is the username that you are currently experiencing problems with?”

“Uhhhhh....... pussscslayer69........... with uh.... three s’s and a c.”

This post was edited on 10/9/20 at 4:28 pm
Posted by TankBoys32
Member since Mar 2019
2834 posts
Posted on 10/9/20 at 6:20 pm to
I had my PSN account half hacked too. I noticed a random PayPal account attached to my account and someone had added 10 dollars from my card to my psn wallet. I quickly removed the PayPal, my card, and changed my password to something a lot more secure. Luckily I made it out alright.
Posted by ThuperThumpin
Member since Dec 2013
7362 posts
Posted on 10/9/20 at 6:41 pm to
Good lord. So your entire digital library is gone and you will have to re-buy everything?....

If thats the case I will never buy digital from Sony again.
Posted by ForeverEllisHugh
Baton Rouge
Member since Aug 2016
14858 posts
Posted on 10/9/20 at 7:14 pm to
Keep on their asses. You bought the games; you’re in the right to pester them till they relent.
Posted by dgnx6
Baton Rouge
Member since Feb 2006
68891 posts
Posted on 10/9/20 at 10:52 pm to
Damn, how would this happen? I'd be pissed if mine got lost rt now especially with the consoles pushing digital versions.

Need to fix that on all fronts.
This post was edited on 10/9/20 at 10:53 pm
Posted by Sl0thstronautEsq
Antarctica
Member since Aug 2018
9272 posts
Posted on 10/10/20 at 5:55 am to
Did you have 2FA enabled?
Posted by oauron
Birmingham, AL
Member since Sep 2011
14513 posts
Posted on 10/12/20 at 12:43 pm to
quote:

. I caught it within hours and had my money refunded.

How did you get your money refunded? If you did a chargeback, that will result in an immediate account ban. Sony doesn't play with charge backs.
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