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Started By
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Craftsman tool warranty
Posted on 5/27/21 at 7:40 am
Posted on 5/27/21 at 7:40 am
Is there still a lifetime warranty on Craftsman tools? Looking for a place in-near BR to exchange a ratchet.
4
Posted on 5/27/21 at 7:54 am to Macfly
I don’t think the new owners of the brand name “Craftsman” are bound by the old Sears lifetime warranty. But let us know if it works.
Posted on 5/27/21 at 8:15 am to Macfly
I had a 15 year old ratchet break on me a couple of months ago. I called and Ace and Lowe's and they still honored the warranty on the ratchet. I took it to Lowe's since it is closer to my house and went to the return desk. Showed them the broken ratchet and went and picked out its equivalent and brought it back to the return desk. They put a label on there so it didn't look like I was stealing it and I walked out. Fairly easy process.
Posted on 5/27/21 at 8:32 am to Perrydawg
I was looking at screwdrivers at Lowes a couple of days ago. The package said lifetime warranty.
Good to hear they are still honoring old warranties.
Good to hear they are still honoring old warranties.
Posted on 5/27/21 at 10:31 am to ItzMe1972
They would be stupid not to as they would be losing a lot of market share to Pittsburgh stuff from Harbor Freight which I have a set, but it seems to be better made than some of the new craftsman stuff.
Posted on 5/27/21 at 11:00 am to Perrydawg
Stanley Black and Decker early on said they would honor the original Craftsman warranty.
My father just exchanged one his old Raised Panel, 36tooth ratchets at his local ACE for one of the new ones that are made now by SBD. They did not have any repair kits on hand so they gave him a new one.
My father just exchanged one his old Raised Panel, 36tooth ratchets at his local ACE for one of the new ones that are made now by SBD. They did not have any repair kits on hand so they gave him a new one.
Posted on 5/27/21 at 3:52 pm to Macfly
Thanks everyone.
Posted on 5/27/21 at 4:07 pm to Macfly
been answered already but here is the hand tool warranty
The old "9" part numbers are when sears still owned them
quote:
Full Lifetime Warranty
If the product fails to perform for any reason, we will replace it.
Hammers & Demolition Tools
Finishing Tools
Hex Key
Knives & Multi-tools
Nut Drivers
Pliers
Ratchet & Sockets
Screwdrivers
Wrenches & Wrench Sets
Note: Same warranty for all new CRAFTSMAN models (Model # starting with “CMHT”) and older models (Model # starting with “9”)
No proof of purchase required. Return damaged product to a stocking Retail Partner or contact Customer Care for details.
The old "9" part numbers are when sears still owned them
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