EGO warranty is elite, but slow

I'm not sure if this is strictly a Lowe's problem.

8 weeks ago I dropped off my EGO mower w/ 7.5 Ah battery and rapid charger to my local Lowe's. EGO suggested since that's where I bought it and they would handle the warranty work on it. Problem was that my mower locked up completely and would not even show that power was going from the battery to the mower. Just completely dead. Originally I had issues with power going to the motor and it would display that it "overheated" and needed a break, which was likely because I was running some pretty awful blades on it for several months before all this. New blades had solved the problem temporarily.

I didn't hear anything back from Lowe's so I went ahead and showed up to see if they can give me an update, 6 weeks later. They said it was "checked out" of their computer's repair program, meaning that it "must be on the way back", which was a disconcerting statement. Anyway, I contact EGO after that, and they tell me instead of my mower getting repaired, it was getting replaced. Fast forward to today, I've acquired my old charge/battery from Lowe's and got delivered a brand new mower, same model (no battery or charger), additional blades, and I'm happy. Will run it later to make sure it's all good. Mower warranty will continue from the original mower's warranty date.

Moral of the story: submit all warranties for your products as soon as you buy them, and have patience. I was lucky to be able to borrow a mower for the last 2 months and not having to mow as much since the dry weather has stunted some growing.

Also, I know a lot of gas baws in here are probably going to give me hell. Oh well.