Problem with ice dispenser on Frigidaire refrigerator

Sounds like a bad solenoid. There should be a metal rod that comes out of the ice bucket and goes into a usually white square. When you hit the buttons a solenoid sucks the white piece up or releases it which determines if you get crushed or whole ice. I am sure there are a thousand videos on YouTube showing this and is a simple fix for anyone with a screwdriver.

I've had this same problem. The little white box at the back of the freezer is probably frozen shut. I just move it back and forth by hand a few times, and that usually fixes the problem.

Holy crap -- I've had this same problem for a month or more on my whirlpool and it's been stuck dispensing crushed ice. Sure enough, I pulled the bucket, moved the little white switch up/down a few times, and now I have cubes again. Thank you!