Whats Costa's return policy these days?

lol they got you twice?

Since they sold, I hear it’s not as fluid a process. I’d recommend going through a third party company that handles (tackle shop, etc.).

I have some Mag Bay that I scratched the lens badly. They said they couldn’t repair and sold me a new pair for like half price. I’m gonna buy some aftermarket lenses for the old ones.

I actually reached out because I have a cracked lens. So, what I was told was that they are currently not accepting returns for service, but you can send in your old pair for a discount on a new pair. They said they expect to start taking service requests beginning in the fall.

From their website: "Unfortunately, our Repair Program is currently unavailable. We are working as quickly as possible to make the program available again. We apologize for the inconvenience. In the meantime, you can get 30% off a replacement pair of new sunglasses by submitting a claim below."

Costa Sunglasses Repair Program

this is from their page

quote:

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Costa's Sunglass* Limited Lifetime Warranty
We warrant Costa sunglasses* against defects in materials or workmanship for the lifetime of the product.
Costa will repair or replace (with an identical or reasonably equivalent style), at our option, any product determined by Costa to have a manufacturer's defect. You are responsible for cost of shipment to Costa. For additional limited warranty information, please refer to the Customer Care section of our website at www.costadelmar.com/warranty or call 1-855-MYCOSTA.
Costa's Sunglass* Limited Lifetime Warranty does not cover normal wear and tear, scratched lenses, broken hinges, accidental damage, misuse or any other problems determined by Costa not to be defects in materials or workmanship ("Out of Warranty Damage"). For information concerning Costa's Repair Program for Out of Warranty Damage, including applicable fees, visit www.costadelmar.com or call 1-855-MYCOSTA.
This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

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Had a pair of old Tags. No longer made either. Went online, filled out the warranty repair questionnaire with pics of damage. A few days later they said yep, they qualify for replacement. Got some brand new Saltspray tortoise shells for free. No money spent.

So for me that worked out pretty well.

I just sent some back over the summer. Was prepared to drop $100 for new lenses ear pieces etc. ended up with a new pair for $8.

Rayban used to have a very responsive customer service group and would bend over backwards to satisfy their customers....since the Italians/'Luxottica' took over, it's the COMPLETE OPPOSITE....I'll never purchase their products again !

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I h e had the same pair of costas since 2005. Have prob sent them in for repairs 4-5 times and only paid shipping. Had lenses and frame replaced multiple times. About to send them In again because my toddler broke one of the arms.

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That’s interesting, because their warranty doesn’t cover “wear and tear”. How’d you pull this off?

They’re experiencing really long return delays with Covid. 60-90 days to get your money back.