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AT&T Fiber Issues in BR
Posted on 9/13/24 at 7:00 pm
Posted on 9/13/24 at 7:00 pm
Anyone in the BR area having issues having post-storm issues with AT&T Fiber? No outages reported on their end but they don’t know what’s going on.
I’ve been on the line with them several times to get things sorted, but it sounds like they may need a send a tech. Problem is that, with the strike going on, they can’t confirm when anyone can get out here.
Just seeing if anyone else is the same boat and has gotten other answers.
I’ve been on the line with them several times to get things sorted, but it sounds like they may need a send a tech. Problem is that, with the strike going on, they can’t confirm when anyone can get out here.
Just seeing if anyone else is the same boat and has gotten other answers.
1
Posted on 9/13/24 at 7:48 pm to Mr Skin
No issues.
I know it’s trite, but have you unplugged the router for a minute and plugged it back in to reset it?
I know it’s trite, but have you unplugged the router for a minute and plugged it back in to reset it?
Posted on 9/13/24 at 7:57 pm to Joshjrn
Tried that a million times.
Posted on 9/13/24 at 7:58 pm to Mr Skin
What do the lights on the front of your modem look like?
Posted on 9/13/24 at 8:01 pm to Joshjrn
Flashing yellow. It’s the newer Nokia one they give you.
This post was edited on 9/13/24 at 8:03 pm
Posted on 9/13/24 at 8:04 pm to Mr Skin
Blinking yellow is a VOIP registration issue. Do you have home phone service through them as well?
Eta: I’m not familiar with the Nokia gateways. Link?
Eta: I’m not familiar with the Nokia gateways. Link?
This post was edited on 9/13/24 at 8:06 pm
Posted on 9/13/24 at 8:05 pm to Joshjrn
Nope. Just internet!
Posted on 9/13/24 at 8:06 pm to Mr Skin
Edited after your edit 
Posted on 9/13/24 at 8:09 pm to Joshjrn
Posted on 9/13/24 at 8:10 pm to Mr Skin
It’s also a slow blink
Posted on 9/13/24 at 8:16 pm to Mr Skin
Looked up a little on Reddit. It’s definitely blinking white. From brief research, it’s stuck in power up mode?
Posted on 9/13/24 at 8:24 pm to Mr Skin
Blinking white makes way more sense
Have you tried a press and hold on the hard reset button on the back?
Have you tried a press and hold on the hard reset button on the back?
Posted on 9/13/24 at 8:49 pm to Joshjrn
Yes! No dice! They’re finally offering to send us a free hotspot until the tech comes.
Posted on 9/13/24 at 8:59 pm to Mr Skin
quote:
Yes! No dice! They’re finally offering to send us a free hotspot until the tech comes.
Nice!
Though if you have another step in you, I’m curious: unplug both the power and the Ethernet cable going into the router (don’t worry about any going out unless you don’t know the difference, then pull them as well). Leave it sit for a minute. Them only plug the power back in. Let me know what the lights settle in on.
Posted on 9/14/24 at 10:29 am to Joshjrn
Just did it. It was flashing red, then I plugged the fiber line back in and it went back to flashing white.
This post was edited on 9/14/24 at 10:32 am
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