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Cox Internet Issues in NOLA
Posted on 1/9/25 at 10:37 am
Posted on 1/9/25 at 10:37 am
TVs constantly losing WiFi when streaming movies and shows. TV closest to the modem disconnects the most (15 ft away). Did a speed test and the results are the following:
- Ping = 11 ms
- Jitter = 3 ms
- Download = 540 Mbps
- Upload = 39.5 Mbps
I have COX internet for reference and use the original modem that came when they installed the service.
Do I need to: upgrade my equipment or install a mesh system?
Any advice is appreciated because it is making watching anything almost unbearable at this point.
- Ping = 11 ms
- Jitter = 3 ms
- Download = 540 Mbps
- Upload = 39.5 Mbps
I have COX internet for reference and use the original modem that came when they installed the service.
Do I need to: upgrade my equipment or install a mesh system?
Any advice is appreciated because it is making watching anything almost unbearable at this point.
4
Posted on 1/9/25 at 11:36 am to Nighthawk504
Get rid of cox and get att fiber if it is available in your area. It is cheaper and better
Posted on 1/9/25 at 11:44 am to Nighthawk504
What Large Fava said, ATT Fiber is better and cheaper
Also, depending on how long you've had that equipment, upgrade that, but do not "rent" the modem from Cox, that is the dumbest thing you can do.
I had gigabit Cox and it never tested at GB speed, ever, so I dropped them.
TLDR: if 4+yr old modem and router, upgrade that
Also, depending on how long you've had that equipment, upgrade that, but do not "rent" the modem from Cox, that is the dumbest thing you can do.
I had gigabit Cox and it never tested at GB speed, ever, so I dropped them.
TLDR: if 4+yr old modem and router, upgrade that
This post was edited on 1/9/25 at 11:45 am
Posted on 1/9/25 at 12:02 pm to Nighthawk504
My internet has been out for 24 hours now
Posted on 1/9/25 at 1:21 pm to Nighthawk504
Do a manual restart in the modem. Unplug everything, then plug in coax, then power cord. If you are able to access the coax coming into your house, disconnect that with the modem unplugged, reconnect the outside coax, then the coax at your modem, then power. (Don’t tell them you did this, they hate it but I’ve watched them do that at my house twice to resolve)
Sometimes they kick out updates that don’t go through until you can do an update.
If the forced reset does not work, you will need to call them. You can tell them you already did the reset at the modem, but they will make you do it again to “ensure you did it right”. If that doesn’t work, they will send a reset signal from their office, and have you repeat the process again. I don’t know why they don’t start with this, but this has fixed my issue every time except when I needed to upgrade my modem (I use my own)
Sometimes they kick out updates that don’t go through until you can do an update.
If the forced reset does not work, you will need to call them. You can tell them you already did the reset at the modem, but they will make you do it again to “ensure you did it right”. If that doesn’t work, they will send a reset signal from their office, and have you repeat the process again. I don’t know why they don’t start with this, but this has fixed my issue every time except when I needed to upgrade my modem (I use my own)
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