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Low volume coming from the AT&T Uverse box on TV

Posted on 8/19/19 at 8:35 pm
Posted by al_cajun
Baton Rouge
Member since Mar 2017
2442 posts
Posted on 8/19/19 at 8:35 pm
I can’t figure out what is going on. All streaming services from FireTV and Apple TV are normal volume, I only have to turn it up to 20 or so. When I’m watching Uverse I have to turn the volume up into the 90s and then if there is any additional noise in the house (cooking, cleaning, etc) it’s almost impossible to hear. Anyone have a fix or know why it’s doing this?
Posted by BallsEleven
Member since Mar 2019
6163 posts
Posted on 8/19/19 at 8:50 pm to
Swap inputs and hdmi cords?
Posted by al_cajun
Baton Rouge
Member since Mar 2017
2442 posts
Posted on 8/19/19 at 8:52 pm to
I’ll have to try that but it’s happening on multiple TVs. This makes me think it’s the AT&T box.
Posted by rondo
Worst. Poster. Evar.
Member since Jan 2004
77476 posts
Posted on 8/19/19 at 10:04 pm to
I have found with uverse that you have to power cycle the receivers / DVR every once in a while.

Try that
Posted by Tiger_n_Texas
Member since Aug 2014
1254 posts
Posted on 8/19/19 at 11:04 pm to
Uverse boxes have their own volume control separate from the TV.

Haven't had uverse for a few years, but lookup your remote and box model. You need to setup the box volume then adjust the volume on your tv.
This post was edited on 8/19/19 at 11:11 pm
Posted by BottleGnome
Kenner, LA
Member since Sep 2014
133 posts
Posted on 8/20/19 at 7:08 am to
Check the surround sound settings on your Uverse receiver. Change it from whatever it is set at to the other option and see if that helps.
Posted by WhiskeyThrottle
Weatherford Tx
Member since Nov 2017
6429 posts
Posted on 8/21/19 at 6:57 am to
HDMI cords wouldn't make sense if he's getting normal volume on other inputs.

Would try different inputs just to rule that out. Otherwise a quick 45 min wait with Uverse and 3 different transfers might or might not get you some results.
Posted by VABuckeye
NOVA
Member since Dec 2007
37471 posts
Posted on 8/21/19 at 8:58 am to
Press Menu.
Scroll to Help and press OK.
Select Information then scroll to Troubleshoot & Resolve.
Press OK.
Select TV.
Select Sound.
Select the Sound issue.
Follow the onscreen prompts.
Posted by VABuckeye
NOVA
Member since Dec 2007
37471 posts
Posted on 8/21/19 at 9:04 am to
The cable box is probably set to variable audio output. The audio output would then need to be set to fixed output.
Posted by al_cajun
Baton Rouge
Member since Mar 2017
2442 posts
Posted on 8/21/19 at 10:56 am to
Thanks for all the responses . Will be playing with it tonight to try and solve it.
Posted by papz
Austin, TX
Member since Jul 2008
9363 posts
Posted on 8/21/19 at 7:03 pm to
Thanks man. What you mentioned worked for me. I always wondered why there was such a discrepancy in sound when using U-Verse compared to the streaming apps.
Posted by VABuckeye
NOVA
Member since Dec 2007
37471 posts
Posted on 8/22/19 at 7:56 am to
Glad you got it fixed.
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