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Message
Netflix account keeps getting hacked
Posted on 1/21/22 at 12:25 am
Posted on 1/21/22 at 12:25 am
I've had my Netflix account hacked about 3 times in the past month or so. Tonight was number 4. Now, while the Netflix CSR's are very helpful to get my account back in order, it's getting frustrating.
I've changed my email password. Changed my Netflix password. Basically done everything Netflix has told me to do. Still getting hacked.
Any tips?
I've changed my email password. Changed my Netflix password. Basically done everything Netflix has told me to do. Still getting hacked.
Any tips?
10
Posted on 1/21/22 at 12:32 am to KCRoyalBlue
Set your password to a randomly generated 16 character password of lowercase,uppercase, symbols, and numbers.
This your only option. Unfortunately Netflix does not offer multi factor authentication yet.
If they keep hacking it you are compromised in some other type of way either with your email account or your computer.
Can Netflix support tell you the IP addresses that have logged in with your acct? If they aren't using a VPN, Netflix should be able to blacklist the hackers IP address.
Each time you've been hacked, what did they do? Did they change your password?
This your only option. Unfortunately Netflix does not offer multi factor authentication yet.
If they keep hacking it you are compromised in some other type of way either with your email account or your computer.
Can Netflix support tell you the IP addresses that have logged in with your acct? If they aren't using a VPN, Netflix should be able to blacklist the hackers IP address.
Each time you've been hacked, what did they do? Did they change your password?
This post was edited on 1/21/22 at 12:39 am
Posted on 1/21/22 at 12:50 am to KCRoyalBlue
Try changing the email that you use. Had someone do this to me on my att account. I was on the phone with att and they were trying to order phones. The tech was resetting my account while they were doing it. Like they were actually taking turns, she would reset and they would do something and re order them. Happened like 3 times in 10 minutes. They had to lock my account because as they would reset the password the guy was getting back in somehow. They locked it and we put a different email and password and never had a problem since.
Posted on 1/21/22 at 1:24 am to KCRoyalBlue
It seems like something's compromised somewhere.
Either
1) A computer/device you use to access Netflix is compromised so everytime you reset it they can get in and make changes too.
2) Your email that is tied to your Netflix account is compromised.
For #1 the first thing I'd do is run something like malwarebytes on your computer to see if it's infected LINK /
For #2, have you noticed any unusual email activity? Like notifications of sign ons you didn't make or even more spam in your inbox than usual? Sometimes hackers will try to hide what they're doing by flooding you with email.
Either
1) A computer/device you use to access Netflix is compromised so everytime you reset it they can get in and make changes too.
2) Your email that is tied to your Netflix account is compromised.
For #1 the first thing I'd do is run something like malwarebytes on your computer to see if it's infected LINK /
For #2, have you noticed any unusual email activity? Like notifications of sign ons you didn't make or even more spam in your inbox than usual? Sometimes hackers will try to hide what they're doing by flooding you with email.
Posted on 1/21/22 at 8:00 am to KCRoyalBlue
Problem has to be outside the Netflix system and something else is compromised. I”d change any passwords and account log ins on every device you access Netflix on.
Posted on 1/21/22 at 9:08 am to KCRoyalBlue
you make sure you dont have a keylogger on your machine that is recording all your new passwords?
also, if you save passwords to your browser or a password manager, make sure that access is also secured and you have removed devices that you dont need.
also, if you save passwords to your browser or a password manager, make sure that access is also secured and you have removed devices that you dont need.
This post was edited on 1/21/22 at 9:09 am
Posted on 1/21/22 at 9:13 am to notsince98
quote:
keylogger
I thought of the same thing, but keyloggers usually don't go undetected with modern operating systems these days.
Also I have a question for the OP. When you changed your password each time...you didn't use any commonly used passwords did you? If so, you better go change your password for everything or you are about to be in a world of hurt. The hacker will start trying to login at other sites with those passwords.
This post was edited on 1/21/22 at 9:14 am
Posted on 1/21/22 at 10:25 am to KCRoyalBlue
I am assuming you did the following:
Log into Netflix on your preferred browser.
In the dropdown menu on the far right side of the screen, select the "Account" option.
Under "Settings," select "Sign out of all devices."
ETA: Change your password after that.
Log into Netflix on your preferred browser.
In the dropdown menu on the far right side of the screen, select the "Account" option.
Under "Settings," select "Sign out of all devices."
ETA: Change your password after that.
This post was edited on 1/21/22 at 10:26 am
Posted on 1/21/22 at 10:34 am to TigerinATL
quote:
2) Your email that is tied to your Netflix account is compromised.
Probably this.
Check your trash folder for emails that aren't junk mail but rather looks like someone is replying to you. Also check your sent items folder to see if your account is sending things out that you don't recall sending.
A lack of these things doesn't ensure that you're not compromised, but finding them would ensure that you are.
Posted on 1/21/22 at 5:43 pm to lockthevaught
quote:
Set your password to a randomly generated 16 character password of lowercase,uppercase, symbols, and numbers
One thing I'd recommend instead of this would be to use random words instead, separated by a special character. Like potato*starfish$warped:icepick1 much easier to type in but just as hard for a computer to guess
Posted on 1/21/22 at 5:47 pm to KCRoyalBlue
Sounds like someone needs to accomplish the Cyber Security User Awareness training…lol
Posted on 1/21/22 at 9:38 pm to KCRoyalBlue
Change email addresses. Happened to me recently, too.
Posted on 1/22/22 at 11:40 am to Hopeful Doc
I changed the email address that the account is linked to. Let's see if that stops the BS.
Lots of good suggestions in here, btw. Much appreciated.
Lots of good suggestions in here, btw. Much appreciated.
Posted on 1/22/22 at 2:44 pm to KCRoyalBlue
You can use Password or Pass1234 as passwords.
Posted on 1/22/22 at 4:40 pm to kywildcatfanone
quote:
You can use Password or Pass1234 as passwords.
I prefer the one on my router - administrator
Posted on 1/22/22 at 4:59 pm to mdomingue
quote:
In the dropdown menu on the far right side of the screen, select the "Account" option.
Under "Settings," select "Sign out of all devices."
ETA: Change your password after that.
This.
Attacker may have control of one of your other devices.
Posted on 1/24/22 at 9:47 am to BabySam
quote:
Sounds like someone needs to accomplish the Cyber Security User Awareness training…lol
Yep. I'm telling you, those kids in India and Africa do a great job hacking Netflix accounts. Been hacked twice already in the past.
Posted on 1/25/22 at 9:54 am to KCRoyalBlue
Do you even have MFA on your email acct? That would solve this issue.
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