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Question on ATT Fiber hardware

Posted on 3/12/21 at 10:15 am
Posted by Unobtanium
Baton Rouge
Member since Nov 2009
1819 posts
Posted on 3/12/21 at 10:15 am
Hoping there are some ATT tech's lurking that can help.

A while back my copper connection died and ATT upgraded me to optical fiber. To expedite the installation I worked with the tech and helped run his fiber down an inside wall, with the fiber terminating at the wall mount converter shown below. I have Cat5 cable running along the baseboard from this converter to the UVerse box in my computer desk.



Now, I want to move the above converter to an outside wall and shorten the Cat5 cable running along the floor in my former office (soon to be part office/part bedroom). There's plenty of extra fiber coiled up in the attic, so my questions are:
- how do I remove the converter from the wall plate?
- are the fiber connectors small enough to fish through the hole in the wall top plate?
- if I break a connector, what are my options for installing a new one?
- I want to enlarge an existing 1-gang wall data box to a 2-gang; is there an adapter plate for the fiber converter that will allow me to do that, or should I just plan on another 1-gang box?

Sorry for the length, appreciate the help.
ETA - since I didn't state it explicitly, if you're an ATT tech and do this kind of work on the side, let me know.
This post was edited on 3/12/21 at 11:32 am
Posted by CarRamrod
Spurbury, VT
Member since Dec 2006
57940 posts
Posted on 3/12/21 at 10:51 am to
Im very, ill do it myself, but i wouldnt want to mess with the actual fiber connection, could it be done, yea. it is just a box that is screwed into the wall. im sure there are youtube vids of how this is installed.
Posted by Unobtanium
Baton Rouge
Member since Nov 2009
1819 posts
Posted on 3/12/21 at 11:33 am to
Same here, hence the question.

I can do copper and coax all day long, but haven't done fine fiber work and don't want to do enough to get good at it.
Posted by BottomlandBrew
Member since Aug 2010
28331 posts
Posted on 3/12/21 at 12:20 pm to
I moved mine with no problems. Just popped off the top of the box to access everything, unhooked the fiber, cat5, and power cord, then unscrewed the box from the wall. I pulled the fiber cable back through the hole that the tech had put in my floor and then I ran it up in to another room. Easy peasy.
Posted by DrewSimp82
Shreveport
Member since Apr 2007
1619 posts
Posted on 3/14/21 at 9:33 am to
Just be careful not to bend the cable too severely. They’re fragile and can break.
Posted by FCP
Delta State Univ. - Fightin' Okra
Member since Sep 2010
4995 posts
Posted on 3/15/21 at 8:42 pm to
quote:

how do I remove the converter from the wall plate?
The unit (actually called an ONT) snaps onto the wall plate. It'll come off with a little snap.
quote:

are the fiber connectors small enough to fish through the hole in the wall top plate?
We usually drill 3/4" holes which would be plenty of room for the connector to fit, but about 9/10 of the ones I pull up end up breaking off anyway.
quote:

if I break a connector, what are my options for installing a new one?
Not a lot, honestly. The connectors are relatively easy to install, but they take some fairly specialized equipment to prep the fiber. So, maybe not completely SOL, but SOL-adjacent.
quote:

should I just plan on another 1-gang box?

Yup.

As a Lily, Inc. tech, I can tell you that customers find ways to do a lot of amazing things with what we leave. OTOH, fiber is a different beast altogether, and there aren't a whole lot of folks with the skills, knowledge, and tools for that kind of work. Honestly, best and probably cheapest option is to unplug the equipment, call in a repair ticket, plug everything back in, and then let us move it to your desired location on the repair ticket. You're out $99 bucks max, maybe $150 tops. Actually, they will sometime code those jobs as installs which are free (if you agree to upgraded service and they dispatch a technician). YMMV, obviously.
Posted by Korkstand
Member since Nov 2003
28991 posts
Posted on 3/15/21 at 9:18 pm to
quote:

I want to move the above converter to an outside wall
Just making sure you've considered the insulation in an exterior wall.
Posted by BaddestAndvari
That Overweight Racist State
Member since Mar 2011
18577 posts
Posted on 3/15/21 at 9:52 pm to
Fiber is a completely different beast and while it's not "super" fragile, it's a good bit more fragile than coax or copper. Techs who can repair fiber are also in high demand and small in number, so if you damage it, the bill would be much higher than just calling at&t.

That being said, I would just move it myself, but I also work with fiber all the time and have a friend who spends 50% of his day splicing fiber for his job, so if I screwed up I have free backup.

P.S: moving the equipment shouldn't be hard, and as long as you have a straight shot I wouldn't be too worried about damaging the fiber either. As for switching to a double gang - you are out of luck, fiber doesn't work like that, sorry.
Posted by shawnlsu
Member since Nov 2011
23682 posts
Posted on 3/16/21 at 7:13 am to
I don't think those can be put outdoors as they are an active converter (powered)
This post was edited on 3/16/21 at 7:21 am
Posted by Unobtanium
Baton Rouge
Member since Nov 2009
1819 posts
Posted on 3/16/21 at 9:53 am to
quote:

Just making sure you've considered the insulation in an exterior wall.


Yep - 50 year old house, will be filled with batt insulation. Been there, itched that before.
Posted by Unobtanium
Baton Rouge
Member since Nov 2009
1819 posts
Posted on 3/16/21 at 9:54 am to
quote:

I don't think those can be put outdoors as they are an active converter (powered)


Should have been more specific - moving to the indoor side of an exterior wall.
Posted by Unobtanium
Baton Rouge
Member since Nov 2009
1819 posts
Posted on 3/16/21 at 9:58 am to
I don't understand the comment regarding double gang box and fiber not working that way.

If the ONT had different wall plate options (which it doesn't appear to), I was hoping to just expand an existing LV data box hole to a 2-gang box and put copper on one side and fiber on the other. Plan is to install a new, separate fiber box and move the fiber and ONT as-is.

Thanks everyone for the advice.
Posted by FCP
Delta State Univ. - Fightin' Okra
Member since Sep 2010
4995 posts
Posted on 3/18/21 at 1:06 am to
quote:

I don't understand the comment regarding double gang box and fiber not working that way.

Issue is not the double gang box. The ONT bracket would mount onto one side of that box without issue. Problem is that (1) the ONT bracket is going to cover more than 1/2 of a 2 gang box, leaving you with less space on the other half, and (2) the fiber is pretty damn delicate, so having 2 gangs with mixed transports is asking for something to get kinked, cut, etc.

FWIW, I've worked probably somewhere around 100ish of these exact jobs as a Lily, Inc. tech. Usually all start off with the fiber/ont/modem all placed in a "game room." Then, they find out the new baby is about to arrive, and I'm taking all our equipment out of the new baby's room and moving it to dad's new "game corner."

Mention all that to say that my normal practice on those jobs is to tie a double loop of cat6 to the fiber when I pull it back up through the top plate, then pull the fiber and cat6 x2 back down to the new location. I actually use two single gang boxes--one for the fiber/bracket/ont and one for a 2 port cat6 backfeed to the former gameroom. For one thing, it gives you something to cover the hole in the kid's room, and it also allows the kid's room to be (1) connected via ethernet or (2) returned to its status as a game room once the kid is gone.
Posted by Unobtanium
Baton Rouge
Member since Nov 2009
1819 posts
Posted on 3/18/21 at 9:59 pm to
Thanks for the feedback. I've modified my transition plan as follows, feel free to comment:

- popped the ONT cover off, and holy crap, while the fiber in outer jacket is very robust, the bare fiber looks pretty delicate. Don't know if it will survive the pull back up the wall without some sort of guard;

- I will install flex conduit down the outside wall from top plate to a new dedicated box for the relocated ONT. That way the new pull should be much easier;

- found a business card for the ATT tech that did the original fiber installation. Will call him and see if he is interested in an "off-hours service call", in case I break the fiber.
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