re: My recent roof claim experience with USAA

Kinda similar. We had a big storm come through. Actually had water coming down a wall in the living room. Called USAA and they sent someone out. This guy was close to 300lbs. First I thought he would damage my roof more and second it was the middle of summer. I was just waiting for him to die. I kept giving him water bottles and Gatorade. Finally he comes down and tells me there’s not enough hail damage. He’ll send in his report and I should here back from USAA soon. I get nothing. Call USAA and they send a different guy. We’re talking in the driveway and my upcoming deployment comes up. He takes a glance at the roof and says yep, you have hail damage and USAA will pay for a new roof