re: Worker says remote workers should always say ‘yes’ when asked if Microsoft Teams is down

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Of course, I probably use video calls less than 5-10 times a year

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You're lucky, a certain group of people that I work with love to use video calls to discuss issues rather than hashing it over text. I would rather use chat to discuss the issue as I usually have several irons in the fire at any given time and they can be incredibly hard to understand over a video call.