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Started By
Message
Do Costa Del Mar Sunglasses still send a new pair if the break?
Posted on 9/7/19 at 9:10 am
Posted on 9/7/19 at 9:10 am
I’ve been having these for about 4 years. Was just casually taking them off yesterday and right side piece that slides behind the ear broke in half.
I remember they used to have a pretty much no question asked warranty.
Any of you baws dealt with this as of late?
I remember they used to have a pretty much no question asked warranty.
Any of you baws dealt with this as of late?
13
Posted on 9/7/19 at 9:12 am to HarveyBanger
Go to their website and start a repair order send them $25 and your glasses and they will send you a new pair or repair yours.
This post was edited on 9/7/19 at 9:13 am
Posted on 9/7/19 at 9:15 am to HarveyBanger
Most definitely. I sent some in last year, and I would swear they were new when I got them back.
Posted on 9/7/19 at 9:17 am to HarveyBanger
I just did a few months ago. New pair cost me $75 plus tax if I recall. It took about 3 weeks total
Posted on 9/7/19 at 9:35 am to HarveyBanger
DH Gate knock off, $12, fwiw.
Posted on 9/7/19 at 9:39 am to go_tigres
If it’s just the frames they will pop out your lenses and put in a new frame for around 25 dollars. If it’s the lenses they will send you a brand new pair of shades for 75 to 100 depending on which kind you had
ETA they will not replace just one lens
ETA they will not replace just one lens
This post was edited on 9/7/19 at 9:41 am
Posted on 9/7/19 at 9:43 am to HarveyBanger
I break costas without trying. I got a pair of Breakline’s and they’ve been great. Plus they have a lifetime warranty and loss replacement policy. They’ve been great. 10/10 would recommend.
LINK
LINK
Posted on 9/7/19 at 9:52 am to KyleOrtonsMustache
Buy how do the lenses compare to the 580s?
Posted on 9/7/19 at 9:55 am to HarveyBanger
They will send you a new pair but charge you more than a new pair costs. At least in my case. I just went and bought some Smith's and told them to keep the broken glasses. I think Costa wanted like $160 to replace them.
Posted on 9/7/19 at 9:56 am to HarveyBanger
I never get the storied customer service. It's always a hefty fee for any repair. And if you don't pre authorize repairs, prepare to get your glasses back in the spring.
Posted on 9/7/19 at 9:57 am to CarRamrod
They’re very similar in my experience. I know that breaklines polarized lenses are made by Zeiss.
Posted on 9/7/19 at 10:44 am to HarveyBanger
Yes, Chainsaw. But you have to write them a strongly worded letter, and tell them you're president of a consumer eyewear group.
Posted on 9/7/19 at 10:53 am to HarveyBanger
quote:
I’ve been having these for about 4 years. Was just casually taking them off yesterday and right side piece that slides behind the ear broke in half.
Same exact thing happened to mine and they replaced them.
Posted on 9/7/19 at 10:59 am to Cajun367
quote:I didn’t pre authorize and got new pair in about 3-4 weeks. Maybe they’ve gotten quicker or I just got lucky.
And if you don't pre authorize repairs, prepare to get your glasses back in the spring.
Posted on 9/8/19 at 2:34 pm to MountainTiger
Myself included....twice. Second time they didn't have the color that I had anymore in the fantails so they let me pick whichever other kind I wanted...Every time I sent them back, which was about 3-4 times, it was like $11. I did not preauthorize any repairs.
Posted on 9/8/19 at 5:03 pm to HarveyBanger
Purchased mine in 2006. Have sent them back at least 4 times for broken lenses, arms, etc. Got two new pairs. $25 bucks each time. I feel like I owe it to them to purchase the next pair. Great company.
Posted on 9/8/19 at 6:24 pm to HarveyBanger
I had some that became delaminated, they sent me a new pair. If you mess them up then they fix or replace but you have to pay more.
Posted on 9/8/19 at 6:26 pm to HarveyBanger
Maui Jim’s >>>
Posted on 9/8/19 at 7:06 pm to oVo
Maui Jim ftw.
costas' repairs and customer service sucks balls. I gathered up all the mates' broken costas from a recent fishing trip to guatemala. Repair bills were between 50 and 100 bucks a pair. If your product is junk at least repair it for a reasonable price.
costas' repairs and customer service sucks balls. I gathered up all the mates' broken costas from a recent fishing trip to guatemala. Repair bills were between 50 and 100 bucks a pair. If your product is junk at least repair it for a reasonable price.
Posted on 9/8/19 at 7:20 pm to bushwacker
quote:I wore Costa for like 10 years, switched to Maui and have not liked them. I have two pair of broken Costa in my desk I am now reminded to send in.
Maui Jim ftw.
costas' repairs
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