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Started By
Message
"Please listen carefully as our menu options have recently changed".....
Posted on 5/2/24 at 10:54 am
Posted on 5/2/24 at 10:54 am
How many people actually memorized the previous menu options and would be affected by this greeting?
12
Posted on 5/2/24 at 10:55 am to The Mick
They never actually change, its a warning for people to pay attention.
Posted on 5/2/24 at 10:56 am to bad93ex
quote:
They never actually change, its a warning for people to pay attention.
:mindblown:
Posted on 5/2/24 at 10:56 am to The Mick
quote:
How many people actually memorized the previous menu options
who doesn’t do this, baw?
Posted on 5/2/24 at 10:56 am to The Mick
One company I call routinely has had this message for at least 7 years now. 
Posted on 5/2/24 at 10:57 am to The Mick
You don't have an assistant do all your calls for you? Broke Baw
Posted on 5/2/24 at 10:57 am to The Mick
quote:
"Please listen carefully as our menu options have recently changed".....
As someone with ADD, I quit listening by the time that statement is made.
Posted on 5/2/24 at 10:59 am to The Mick
“SPEAK TO A HUMAN MOTHER FRICKER”
Posted on 5/2/24 at 10:59 am to bad93ex
They never actually change, its only another delay tactic to make your phone call experience as miserable as possible to get you to give up on your call.
Posted on 5/2/24 at 11:01 am to White Bear
If that was an option I would choose it every single time 
Posted on 5/2/24 at 11:03 am to madamsquirrel
quote:
If that was an option I would choose it every single time
I just keep hitting zero until it says “please wait while I connect you with our next available representative”
Posted on 5/2/24 at 11:06 am to The Mick
Now you have to press 2 for baw on the TD help line.
Posted on 5/2/24 at 11:06 am to Czechessential
They are getting wise to this and it is no longer an option...looking at your verizon.
Other companies also
Other companies also
Posted on 5/2/24 at 11:14 am to The Mick
You don't memorize all the options but you might know the ones you use. 2, 1, 3 or whatever.
Posted on 5/2/24 at 11:18 am to madamsquirrel
Verizon is "all pay, no service."
Your call gets quickly handled if you are calling to pay.
You get put on hold endlessly if you are calling because of some phone/service/connection problem.
SO has some major phone issues. Has not been able to get in touch with Verizon, and thus hasn't made any calls in over two months. Her "contact" phone starts blowing up with messages about paying. My office "side phone" rings with calls from Verizon. I finally answered and said "look at her billing ... has Verizon not noticed that the phone has not been used once in over two months. When service calls and the issues are addressed, we'll sort out the money.
Your call gets quickly handled if you are calling to pay.
You get put on hold endlessly if you are calling because of some phone/service/connection problem.
SO has some major phone issues. Has not been able to get in touch with Verizon, and thus hasn't made any calls in over two months. Her "contact" phone starts blowing up with messages about paying. My office "side phone" rings with calls from Verizon. I finally answered and said "look at her billing ... has Verizon not noticed that the phone has not been used once in over two months. When service calls and the issues are addressed, we'll sort out the money.
Posted on 5/2/24 at 12:36 pm to chinhoyang
Our issue was them not taking our money. There was some kind of overlap when we disconnected and paid our last bill so we had a tiny balance. Couldn't pay online because when you disconnect your online account is disabled. Called to pay- choose option whatever if you are paying a final bill. That option asks for account number. Enter account number- no record of that account. It was insane.
Posted on 5/2/24 at 12:38 pm to The Mick
I press 0 no matter what
Posted on 5/2/24 at 12:41 pm to GreenRockTiger
quote:
I press 0 no matter what
Yep, just keep hitting 0 till someone answers.
Posted on 5/2/24 at 12:42 pm to GreenRockTiger
quote:
I press 0 no matter what
most companies are wise to this tactic now too and have removed the zero-takes-you-to-an-operator option.
Posted on 5/2/24 at 12:44 pm to The Mick
My favorite is the Xfinity robot voice that makes fake typing sounds when you confirm your number. Like a computer uses a keyboard to look up info???
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